Liberty East Restaurant in Charlotte

I have never had a bad experience with Liberty GMC's service department. They make all my repairs and service experience easy, no matter how big or small the job. Always having your best interest at heart. Never recommending the unnecessary filter or replacing plugs you don't need will actually do what they can to save you a buck and during these uncertain times makes so much sense. Although everyone I've ever encountered has been great George is the man!! Been depending on his advice for as long as I've had my Terrain and will be the very reason I get another...the GMC experience!

George was very helpful. My car was fixed no questions ask. So far so good. I would recommend Liberty Buick & GMC to my friends and family

Great exp. our air conditioning in the car quit working. Called Liberty yesterday. They got us in today. And they were able to repair the air conditioner. Service writer was excellent. Very helpful and professional. Would recommend to others.

I've been taking my vehicle here for regular service since I purchased it (sadly from another dealership) several years ago. The service team has been consistently professional, easy to work with; providing exceptional, fair service.I will continue to use them for all my maintenance needs!

Rusty was by far the best salesman. From the moment I entered the dealership he worked with me in listening to my concerns, giving me time to think on decisions without any pressure. Rusty was very honest with all aspects of the buying process. I will definitely refer family and friends who are looking to make a purchase. I recommend Liberty Buick GMC to everyone & be sure to ask for Rusty you'll leave pleased & happy.

I have been coming to liberty Buick GMC.. for 15 years .. the best service department and a great sales team to boot .. can't ask for nothing else.. Scott and his team are a first class operation ..

The employees are genuine and attentive. They don't try to overcharge you for unneccessary parts and work. When I drop off my truck I'm greeted by Rob, Jacob, or Harvey and they're ready to send my vehicle over to be serviced quickly. They let me know if they see anything concerning or they'll just give me a heads up on something I need to keep an eye on. I'm confident that my truck gets 1st class service here!

MacMillan (Mac) Chigaru is an excellent salesman. I bought my first GM car from him some 4 years ago. My experience then and now was above par. He is honest, patient, thoughtful and very helpful. I must have sent him a dozen messages over the last six months before my purchase and he was helpful through the whole process. Thanks Mac.

Service was fair people were nice and helpful. At other dealerships my vehicle was always vacuumed and washed prior to being given back to me. This dealership did nothing other than change my oil. No windshield washed no vacuum no vehicle washed. In my opinion very poor customer service.

The rep was extremely courteous and willing to help. The wait was reasonable as well. Great experience overall.

Jacob was phenomenal!!!!! Brad was efficient & David was knowledgeable!! Awesome team! I drove 3hrs to purchase my dream car!!!!!! Happy Customer! Extraordinary customer service.

These guys are great. Awesome customer service and outstanding care for our needs. They went the extra mile to find the perfect car we were looking for and even went and picked it up for us from another dealership. We wanted a special edition model that was very unique and they tracked it down and delivered on their promise. Very impressed. They even stayed late to close the deal for us. Thanks!

Hunter was simply amazing!!!!However the cashier (young lady not sure of her name) was so rude no greeting no customer service skills what’s over I say Hunter should give her some tips!!Great Job Hunter!!!

Ironically I bought a used Toyota here. It was a great experience. They helped me locate the vehicle, brought it in for a weekend test drive. Purchasing it was easy. I'd highly recommend you give them a visit when you're in the market for a car.

These guys are the best! I have been a customer for years and they are always so kind and helpful.

Rusty and Greg were great to work with. We live in South Carolina and they did everything possible to give us a five star experience with the purchase of our Denali. They even delivered to us and picked up our trade.Thanks guys!

Great customer service by Hunter in the Service Department. Robert Ortloff the SM also very helpful with issues... will be back

What a great dealership! GM Brad and Salesman Jacob are by far the best I’ve worked with while buying a car/truck. We were treated right during the entire process and there were no pressure sales tactics used at all! I can’t say enough about this dealership. Highly recommend then for you new/used car purchases, they were very far on trade in appraisals also.

You can’t ask for a better staff and experience! The sales team is second to none Rusty,Ben,Jim, Ray, Steve, Justin and Kenny they make you feel like a friend and always wanna help in anyway possible. The managers Greg,Rob,David and the man the one and only Brad will be there for you for life as long as you’re reasonable with them! Can’t say enough good about this store. Class act!

From the phone call from Debbie in Internet Sales to my Sales Consultant, Rusty, to the Sales Managers to Dave in F&I, it was a great experience. I never felt any pressure, which is important for me when I am engaged in negotiations. I would happily recommend Liberty to my friends and family.

Nothing short of the best car buying experience I’ve ever had ! These people not only say they treat you like family but they actually mean it - I never once had the salesman vibe from anyone . Everyone that walked by me while I was there spoke or tried to start a conversation. Ben was the best salesman ever and it really just felt like I was buying a car from a good friend. Very thankful for my experience and will certainly be buying my future cars from these guys

Efficient upfront experience. Spending money on service is never fun ... knowing that the repair is Of high quality makes it a bit easier.

Recently had oil change and tire rotation on my 2012 Terrain. As usual Hunter McCorkle not only took my reservation for appointment but also checked me in at the dealership. Very personable and gets the job done. Keeps me and my wife coming back. Her 2016 Terrain is also serviced by Liberty.

Had a great experience with Scott and co. at Liberty! They were extremely professional and helped me find the perfect car for me. Really enjoyed working with them!

Absolutely amazing service. Today I had an oil change and a few other minor things completed for less than $100. Why are these other places charging $100 plus dollars for only oil changes and a new filter. I will be back for the life of my encore to this dealership. Oh yeah and they wash your car for free 👍🏽The people are so nice and pleasant and the waiting room is spotless.

Everyone at Liberty Buick GMC was so awesome to work with. We went in on Fathers Day Sunday because we had saw a car on the website that we were interested in once we got there the car was actually sold the night before :( However, that did not stop the awesome staff at Liberty from helping us find the perfect car. We let Brad and Steve know exactly we were looking for and they called a couple days later letting us know that they had one for us to come look at. We went back up there and it was the perfect car. Steve and Ken were tremendous help to us on Thursday when we returned (as Brad on vacation) but that didn't stop him from texting us and checking in with us. They made our car buying experience a breeze and would definitely recommend them to anyone in the market for a new car. Thank you all for all your help we are truly happy with our new car!!

I have gone to Liberty Buick GMC for 7 years to service my 2013 GMC Terrain. Robert, the Service Manager, is the best. I can call him (and have for the 7 years) and he is always there to take my call. I am now working with Jacob who is the best too. I would not want anyone or any other place taking care of my car!

This was one of best dealership experiences I have had. Both the salesman(Rusty) and the sales manager(Rob) were top notch. Nothing hidden, no surprises, and willing to answer all questions without heisitation. David in finance was as straight forward as could be, I have nothing but great things to say about everyone I interacted with while there.Keep it up guys, great job.

Minimum level CUSTOMER SERVICE. No business should adopt this type of standard no matter the industry. This was my first experience and last with Liberty Buick GMC. What should have been a very simple routine visit that requires your bare bones minimum level of CUSTOMER SERVICE was just simply ridiculous. I went in for a GM WARRANTY COVERED first oil change and tire rotation. To say they did a very poor job would be the understatement of the year.

Had to revise my rating from 5 to 3 stars because their license plate process needs some work. Jacob C. was great sales assistant helping us buy our 2018 Ford F-150! Thanks Jacob. Brad (manager) did a great job with fair trade in value on my van and finding finance rate better than my credit union. I'd definitely go back to Liberty!

Mr.George, said appointment at 8pmAnd check me in and 9pm told me $About my car finished by now 45 minsOn my way by 10AM very pleased

I bought my 2004 GMC Yukon SUV years ago the service has not changed since then.What else do i need say.......Five Star ⭐

As smooth a car buying experience as I’ve had. No pressure. Most importantly, didn’t try to trap me at the dealership for hours. Rusty and Rob were very nice and easy to deal with.

Really great buying experience with my 2020 Yukon Denali. Ben, my sales rep, didn’t waste time negotiating, worked on my behalf and took time after the sale to answer questions I had about the entertainment system. I would go back to Liberty in a heart beat.

From sales to finance, the whole team at Liberty GMC was great to work with. Rusty greeted me when I first arrived and was great the entire time. Highly recommend their team for both sales and service!

Liberty GMC went above and beyond to make sure I got the best deal possible. Friendly and very professional. I would recommend liberty and you should check them out first.

We had an amazing experience at Liberty Buick GMC on Independence, Charlotte, NC. From the time we walked in the door we were greeted and Brad McCorkle spoke to us listened to our needs and introduced my husband and I to Rusty. He showed us what we were looking for and it was a true pleasure working with him. He was very knowledgeable and took his time to answer all of our needs and questions. Brad stayed tuned in the entire time and was amazing. We found the vehicle that we were happy with and meet with David regarding financing and he was so nice and made it a very easy. We purchased a 2011 GMC from Brad McCorkle 9 years ago and the experience was second to none which is why we are a return customer. The facility and the entire staff is outstanding. We were very blessed to find such a trustworthy group of people to work with. We feel like part of the family. Thank you Brad, Rusty and David.

Had a great exsperience. Hunter was awesome.i told him what I wanted an he delivered.he needs a raise.he was very helpful an courteous thank you Hunter an liberty Buick an gmc for meeting my needs.

They were very professional and fast!! Best customer service around. Love my Acadia. Highly recommend them.

Brad Mccorkle the General Manager worked very hard to make sure I was satisfied with my purchase. The Sales Rep Ben was very pleasant to work with. He was patient and personable.

Purchasing my truck from Liberty Buick GMC in Matthews was the best car buying experience I’ve ever had. They were extremely quick with the paperwork, friendly, and knowledgeable of the vehicle I bought. Rusty was the salesperson that helped me and I throughly enjoyed the transaction and conversation with him. Thanks again Liberty team for making that purchase great.

I would definitely recommend Liberty Buick GMC to anyone looking for a car in the Charlotte area or even nationwide! We purchased our pre-owned vehicle from out of state and had the pleasure of working with Ray! He was exceptional at helping us, detailing information for us, and an even better person. Brad (I believe was his name) was sure to greet us as he knew we were visiting from out of state and really made us feel welcome as well. Our experience was everything I wanted it to be and more and I am so thankful for working with Ray and the Liberty team!

I received excellent customer service from Jacob in the service department. I had an oil change and tire rotation scheduled for 2pm but didn’t get out till around 3:30. The synthetic oil change and rotation cost me $91 which I think is a bit high. They did hand wash my truck for free, though, which was an added bonus.

Brad, Rusty, and John made this the easiest car purchase for us. They offered a competitive deal and a great value. We had taken our old truck there for service and always had the best service around. We will buy from them again!

I must say this has been the best and easiest experience! Brad and Kenny definitely helped me roll off the lot in my beautiful Jeep! You can’t go wrong by coming here and getting your vehicle. There is no pressure here at all and you know that they are not just here to make a buck! Thank you Brad and team I really appreciate all of your help and the open communication! God bless guys!

I had my previous car serviced at Liberty. For a variety of reasons, I bought my current vehicle at another dealership and have not been happy with the service dept. I called Harvey, my previous service rep, and he welcomed me back to Liberty. Harvey’s genuine interactions and thoroughness brought me back to this dealership/service dept.

😍Look no further for a car!! The guys at Liberty Pontiac went above and beyond to make sure I got a reliable used car (not to mention in SUPERB condition!) AND at an amazing price. Brad and Rusty did everything they could for me..I was even able to bring it back a day later and get it detailed! I will never buy a car from anyone else ever again. Definitely a caring, family oriented car dealership, if I could give them more stars I would!

My Chevy Cruze diesel was running rough and the dash showed a warning to check the exhaust fluid level right away. I called Liberty right away (they are one of the few shops that know how to fix a diesel car correctly in my part of town!). There were multiple things gone wrong but all were fixed in one day; and my warranty was extended so that my cost was limited to the oil change expense. I was kept informed as the issues were discovered and resolved. Jacob was the service adviser and was knowledgeable and respectful. I will be returning for any future maintenance needs. My car now runs great!

Got the car I wanted and was helped by some really great staff members. Ben from the sales department was very helpful in the process, great guy!

I appreciate the great buying experience and candid no-pressure style Rusty provided. Rusty, thank you for being nothing short of extremely professional! You made the exploration and decision making process easy.Johnie M.